A mobile-first, ticketless cloakroom experience for high volume venues

A mobile-first, ticketless cloakroom experience for high volume venues

Product

Frictionless ‘just-tap’ cloakrooms

Popular venues – like nightclubs and concert halls – may need to admit thousands of people at peak times. Delays handing out paper tags and checking in items at cloakrooms frustrate customers. Lost property and lost reclaim tickets lead to further negative guest experiences.

Chexology set out to modernise item check-in and enhance operations with a mobile-first approach – eliminating paper, streamlining workflows, boosting both customer satisfaction and operational efficiency.

With VTAP NFC Wallet readers integrated into every station, staff link each item to the customer with a quick swipe of an NFC-tagged hanger – no delays, no prep work.

Originally, guests checked in items by entering their phone number and receiving a digital claim code via text. They can now use the ChexPass, an NFC-enabled pass added to Apple Wallet or Google Wallet that works for all visits, and for any venue using Chexology’s system.

When reclaiming items, guests simply use their ChexPass to identify themselves by tapping their phone on the VTAP reader. The ChexPass pops up automatically, thanks to the VTAP reader’s implementation of Apple VAS and Google Smart Tap NFC technology. It’s a 10-second check-in and a seamless reclaim, with no mobile app required.

After testing several Apple-certified and Google-certified devices, Chexology found that VTAP readers were faster, more universally compatible and had a better NFC read range than others, delivering critical performance benefits. The VTAP100 PRO BW readers are powered via USB and use VTAP BLE GATT connectivity to enable fast, flexible wireless communications between the check-in station and the nearby NFC reader.

Learn more about Chexology